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| Company Name: |
State of Connecticut Executive Branch |
| Location: |
Statewide, CT United States |
| Position Type: |
Full Time |
| Post Date: |
05/14/2025 |
| Expire Date: |
07/14/2025 |
| Job Categories: |
Other / General |
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Connecticut Careers Trainee (Social & Human Services)
If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for the Department of Social Services Connecticut Careers Trainee (CCT) position. The Department of Social Services (DSS) mission is to make a positive impact on the health and well-being of Connecticut’s individuals, families, and communities. Bring your eagerness to enhance the lives of others and an ability to government programs, policies, and procedures; and we’ll provide the in-depth training and support needed to be successful in this role.
The State of Connecticut, Department of Social Services (DSS) is recruiting for Connecticut Careers Trainee (Social and Human Services) to the target class of Eligibility Services Worker.
YOUR ROLE AS A CONNECTICUT CAREERS TRAINEE (CCT) TARGET CLASS: ELIGIBILITY SERVICES WORKER:
As a Connecticut Career Trainee (CCT) within the Department of Social Services, you will be required to meet the experience and training requirements of the target class of Eligibility Services Worker. An Eligibility Services Worker is responsible for applying state and federal policies to determine eligibility for various programs administered by DSS; such as food (SNAP), medical (Medicaid), financial assistance, convalescent and home care services.
What’s In It For You:
Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.
Professional growth and paid professional development opportunities.
A healthy work-life balance to all employees.
State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.
Discover the opportunity to:
Engage in a rewarding career
Assist our employees so they can achieve success
Make a difference in the public sector
Work together in a collaborative team environment
THE CONNECTICUT CAREERS TRAINEE POSITION (TARGET CLASS: ELIGIBILITY SERVICES WORKER) WILL FOCUS ON:
Assisting and interviewing Connecticut residents seeking state and federal benefits via phone and/or in person to obtain necessary information to determine current and ongoing eligibility of DSS administered programs.
Note: DSS provides customer service in a variety of ways, including answering calls and/or providing face-to-face assistance in our Resource Centers.
Communicating clearly and empathetically with clients and colleagues.
Being flexible and able to adhere to frequent instructions, directives and changes in assignments.
Being able to multi-task. Example: Using various computer applications and programs at once.
Reviewing submitted documents and processing cases in the department’s computer database system to make timely and accurate eligibility determinations.
Updating the DSS computer system with clear and concise case notes.
Responding to client concerns and complaints; informing clients of their appeal rights and the appeals process.
Preparing detailed summaries and acting as agency representative in Fair Hearings process.
Making appropriate referrals to community partners/agencies based on assessed needs.
Attending all mandatory meetings/trainings via Teams and in person.
Keeping up to date with program and policy changes through trainings and written communications.
OUR IDEAL CANDIDATE WILL:
Have excellent verbal, written and interpersonal skills.
Have experience working with culturally diverse populations.
Have experience in conducting in-depth interviews.
Be able to work independently, as well as a part of a team.
Have strong research and analytical skills.
Be able to critically review work.
Be able to multitask, organize workflow and adapt to shifting priorities to meet challenging deadlines.
Be able to transition between answering calls, face-to-face services, and case processing as a part of an agile workforce.
Be able to navigate through multiple computer systems and software concurrently.
Be able to understand and apply federal and state guidelines and statutes.
Possess a high level of attention to detail and accuracy while working expeditiously in a fast-paced environment.
POSITION HIGHLIGHTS:
Full Time (40 hours per week)
8:30 AM - 5:00 PM
Monday-Friday
Once promoted, and in good standing, you may be eligible for the opportunity to work a hybrid work schedule
Positions located in Bridgeport, Danbury, Hartford, Manchester, Middletown, New Britain, New Haven, Norwich, Stamford, Torrington, Waterbury, Windham, Windsor
Eligibility for promotion to the target classification of Eligibility Services Worker is earned upon successful completion of the training program.
Candidates with a Bachelor’s Degree will serve a one (1) year training program.
Candidates with a Master’s degree will serve a one (1) year training program.
Bachelor's degree and/or qualifying experience:
SH 15 Step 1 - $52,349
Master's degree: SH 15 Step 2: $54,243
Qualifications & Requirements
MINIMUM QUALIFICATIONS
Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.
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| Company Name: |
State of Connecticut Executive Branch |
Company Description:
The State of Connecticut – Executive Branch employs thousands of dedicated
professionals, committed to providing a safe and thriving environment for our
community, and visitors. As a small state, we have so much to offer – education,
employment, culture, travel, nature, history and recreation - each of these opportunities
positively impact our citizens and businesses.
While Hartford is Connecticut’s state capital and home to many of our agency offices, we
are proud to offer positions located throughout the state. Some of our most popular
work sites are located in Bridgeport, Enfield, Middletown, New Haven, Torrington, and
with a higher demand throughout the Fairfield County.
We are seeking to hire employees for locations statewide who find inspiration in our
culture and values, specifically:
- Committed to making an impact
- Serving the public through meaningful work
- Seeking limitless opportunities to grow
- Enjoy a work/life balance (with competitive benefits)
- Interested in diversity and fresh perspectives
If you can see yourself contributing to our vision, we encourage you to apply to join us!
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