Sr. Consultant, Digital Performance (Business Strategy and Operations) - LAC

  • Full-time
  • Job Family Group: Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Business Operations and Strategy (BOS) Sr. Consultant, Digital Perormance, is responsible for assisting with the multiple regional level programs, projects, and initiatives, for Client Services, in the Latin American and Caribbean Region. The ideal candidate needs to be ambitious, highly analytical, a strategic thinker, and possess a unique mix of analytical rigor, natural curiosity, project management, and leadership.

One of the main responsibilities will be to lead the new client digtal performance programs that are created to reflect the evolution of digital payments, by tracking, monitoring and reporting their progress. These programs have been designed to ensure high levels of performance and confidence in digital credentials to facilitate the acceleration of digital adoption. Additionally, the role will also help support a variety of other regional projects that may include business insights and program success metrics/KPIs.

While this role will report directly to the LAC Sr. Director of Business Strategy and Operations, the position will provide exposure to a wide range of stakeholders, both within the LAC CS team, as well as with cross-functional teams, including Products, Global Readiness, and Sales.

Qualifications

Basic Qualifications:
• 5 to 7 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD)
• Expertise in requirements documenting, program development, and project management methodology
• Strong project management background with the following experience considered: Certified Project Management (PMP) and/or appropriate project/program management work experience
• Basic statistical analysis that includes trending, averages, and standard deviation
• Experience working with the Latin American and Caribbean markets
• Must be fluent in professional business (written and verbal) English and Spanish
• Advanced level of Microsoft Excel, Word, Outlook and PowerPoint required
• Able to effect change through influence and partnership
• Strong time management skills
• Demonstrated ability to communicate complex issues in a clear, concise, and impactful way – turning research & hard numbers into compelling stories and useful strategic insights to a variety of stakeholders
• Self-starter, results oriented individual, with the ability to “roll up their sleeves” and handle numerous projects concurrently
• A team player and collaborator, able to work well with a diverse group of individuals in a matrix environment, ranging from junior to executive level
• Ability to be an effective liaison between Client Support business leaders, Products, and the global Readiness team.
• Implement, track, and monitor each project/initiative/program to determine if the process improvement has been successful
Preferred Qualifications:
• 7 to 10 years of work experience with a Bachelor’s Degree in an engineering discipline preferred or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MBA/MIE)
• Portuguese is a plus with excellent verbal communication skills

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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