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Job Details: Director Learning Services
Full details of the job.
Job Title
Director Learning Services
Job Description
The LS Regional Director will have full responsibility and accountability for the Learning Services Function within their region. That includes the revenue, headcount, operations and execution of the function. Reporting into the VP of Services, North America and working alongside the PS and CS Leaders within region they will also be involved in the overall Services strategy for the region. They will also have a matrix reporting line into the Global Learning Services VP.
Key Responsibilities
Responsibilities
• Drive the strategy of Learning Services function, aligning learning and business out comes
• Drive the revenue, and delivery of learning for the region
• Lead a distributed team to continuously evaluate the required business outcomes, engaged roles, needed behaviors, and required work in order to support learning programs for Sage products
• Lead the reporting framework to produce quarterly formal reports on functional performance including revenue, customer satisfaction, and product impact
• Provide deep and abiding coaching and mentoring for your team resulting in improved performance and colleague satisfaction
• Engage in on-site meetings and demonstrations as needed to ensure program success. Travel will vary from 10-25%.
Qualifications
• Minimum of 10 years’ experience in a product learning/education environment
• Prior experience managing a learning/education program
• University degree in Business, Management, Education, Project Management or equivalent experience
• Experience in a cloud/SaaS based software company such as CRM, ERP or eCommerce, accounting, or financial services
• Experience with Microsoft Office, eLearning, and virtual learning technologies
• Must have exceptional communication and organizational skills, demonstrate initiative and work well in a team-based environment
• Be a strategic thinker, results-oriented, and demonstrate a strong orientation toward outstanding customer service with a complete willingness to accept accountability for results
Do you love where you work? WE do!
Who is Sage?
https://www.sage.com/en-us/company/careers/who-we-are/
How we make a difference:
https://www.sage.com/en-us/company/sage-foundation/
Champion of Business Builders:
https://www.sage.com/en-us/products/
Life at Sage:
https://www.sage.com/en-us/company/careers/life-at-sage/
Our comprehensive total rewards program included:
• Extended health, dental and vision coverage
• On-going training and professional development
• 21 days paid time off from the start
• Paid 5 days to volunteer through our Sage Foundation
• Matching Retirement contributions
• And, so much more…
Function
Customer Success and Services
Country
United States
Office Location
Atlanta;Beaverton
Work Place type
Remote
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Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals.
Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at
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for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
EOE AA/M/F/Vet/Disability
Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster:
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